Sales Support Engineer

Sales Support Engineer

Fuelwood (Warwick) Limited has been a specialist in forestry and timber conversion machinery since 1996. We design and manufacture our own brand of machinery firewood production and we are also sole UK importers of Heizohack wood-fuel chippers, Uniforest firewood processors & winches, AMR log splitters, FTG Moheda & Mowi. Based at our 30 acre woodland site in Warwick.

Due to increasing demand for our products we are expanding our service team and wish to recruit an additional Sales Support Engineer to join our small, skilled workforce.

This is a hands‑on role focused on supporting the sales team through in‑depth knowledge of our machinery. Responsibilities include demonstrating equipment to prospective customers, assisting with machine deliveries, and carrying out on‑site installation, commissioning, and handover. The role requires close involvement with customers to ensure machines are set up correctly, operating as intended, and that users are confident in their operation.

Specific Responsibilities:

Provide pre‑ and post‑sales technical support to customers, working closely with the Sales team to understand customer requirements and deliver practical, effective solutions.
Prepare and set up machinery for demonstrations and customer use, ensuring all equipment is presented safely, tidily, and operating at its best.
Demonstrate machinery to customers, with a strong understanding of functions, capabilities, limitations, and safe working practices. Provide guidance on alternative Fuelwood-supplied machinery where appropriate.
Carry out pre‑delivery inspections (PDI) of machinery prior to delivery, including basic servicing and preparation for commissioning. Basic tools will be provided.
Support the smooth delivery, installation, and commissioning of machinery, with a working knowledge of hydraulic, electrical, and tractor connections to ensure compatibility with customer equipment.
Accurately report progress, issues, and faults to the Sales and Service teams, including customer feedback, future requirements, and technical concerns relating to customer and Fuelwood equipment or vehicles.
Set up, break down, and attend show stands, exhibitions, and open days as required.
Manage the demonstration and used machinery areas, including associated equipment such as tractors, diggers, trailers, and company vehicles.
Carry out customer deliveries and collections of machinery and equipment.
Complete all required paperwork for deliveries, collections, and commissioning activities.
Undertake occasional overnight stays for longer‑distance deliveries or customer visits.

Previous Experience required

Experience using and driving tractors, including PTO, hydraulic, and hitch functions
Physically fit and comfortable working in a hands‑on, practical environment
Experience driving large vehicles and towing heavy trailers
Ideally hold an HGV Class 1 licence
European driving experience is an advantage
Experience lifting machinery using forklifts, jibs, chains, and slings
Competent in safe loading, securing, and transportation of machinery and equipment

Full UK driving license required as travel through UK will be required, additional Trailer, HGV and forklift licenses would be an advantage

Good communication skills and a willingness to learn are essential. Must be able to work independently but also be a team player.

Competitive remuneration package including:- competitive salary, overtime, pension and company vehicle is available to the successful candidate

If you are interested and would like to know more or just a general chat about the role please email me :- jeremy@fuelwood.co.uk or whatsapp 07900 566251